Recorded March 24, 2021

Tech Talk – Learn answers to frequently asked technical support questions:

• How do I update? How often should I update?
• Update failed; what do I do now?
• I can’t update even though all users are out of Best Case, what do I do?
• I updated and can’t see my clients, now what?
• How do I backup my clients?
• How do I move a BC install to a new computer?
• Can I use Best Case with Dropbox?
• How do I email a client file? / How do I restore a client that was emailed?
• How do I copy a client?
• Is there a way to email a proof of my petition to my clients?
• Do you have a client questionnaire I can print out and had to my clients?
• Where do I enter EIN info?
• Is there a way to link multiple properties to a creditor?
• How do I get addresses to appear on certificate of service?
• Is there a way to manually edit a form?
• Does BC have spell check?
• How do I attach multiple income and expense worksheets to Sch I or J?
• Why isn’t my Schedule I data appearing in Form 122 and vice versa?
• I can’t edit any income data in the Means Test, why not?
• Form 122 told me I was $XX over abuse. I put in an amount greater than $xx and I’m still over abuse.
• Only half of my means test is completed. Why?
• How do I calculate the 13 plan?
• I calculated the 13 plan and the monthly payment is really high. Why?
• How do I change the trustee’s percentage on the 13 plan?
• What classification should I select on the 13 plan?